Apr

24

A Satisfied Customer

Paul Kronforst, WISN-AM 1130 and Proud Callen CustomerAs a customer and spokesperson for Callen more than 15 years, I have come to appreciate the quality installation of windows, a patio door, front door, Gutter Topper, roofing, and shutters, plus what it’s like to experience a major bathroom suite remodeling job.

I have never officially written a blog; I am a radio guy through and through, but I also know a thing or two about remodeling as host of “The Remodeling Show” on WISN-AM 1130 for over 25 years. In that time, I’ve learned a lot and gained a lot of respect for the guys in the field. So, this official first blog entry of mine will start with an overview of my experiences with Callen and also lay out what I believe will be a great series of blogs that will both inform and educate you about remodeling.

When Tom Callen and I met at my previous home in Saukville, it was for a smaller job: a gutter protection system called Gutter Topper. Callen had me – the personal service, the responsible phone call before to check up, and ultimately what matters the most, a quality install of the product I really needed at the time; yes, I lived on a heavily wooded lot! The relationship started with exterior jobs… Gutter Topper, windows, roofing, and vents. After we moved to Cedarburg more than 10 years ago after buying a 10-year-old home, I thought there wouldn’t be a whole lot of maintenance.

Was I wrong! This home, just like yours, requires regular upkeep and maintenance. A newer home does not equate to less upkeep. I would argue it requires just as much, if not more. Why? More on that in future blogs.

In the coming months, I will tell you my story with Callen. How new windows and doors were just a start. Not just making my home look much better, producing the “wow” factor we talk so much about, but how to make my home comfortable and more efficient! That’s not just sales talk; you will notice your home is much tighter, quieter, and overall more efficient – yes, that will save you dollars.

This blog will conclude with the current project Callen is completing on our home. The seal failed on the largest window in our home, meaning we need a new window due to rotting wood frames, which could cause serious trouble inside and outside the home. What did I do? I called Callen after once again visiting CallCallen.com!

In future blogs, I will explain our projects and what it meant to our house, what it meant to the overall “value” of our home. After all, your home is your castle, most likely your biggest investment and something you take tremendous pride in. Check back next month for my next Callen blog.

Paul Kronforst, WISN-AM 1130 and Proud Callen Customer

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Feb

24

Certifications and Training Building Blocks of Excellence

By Christopher Wittmann, CR

Benjamin Franklin once said, “An investment in knowledge pays the best interest.”

Tom and Phil Callen have believed in this philosophy since 1986.  This is also the reason so many of our installers and sales people have certifications and training related to the specific fields they work in.

Building practices are ever evolving.  Years ago, a carpenter learned by doing, or they were taught by their father or grandfather on the methods of constructing a building or installing materials on a house.  Through the years, professional courses were developed to aid in the education of those practices.  While this teaching is still prevalent today, it doesn’t offer the continual education, requirements, and recommendations for installing residential building products.  This is why many manufacturers and organizations are taking an additional approach when it comes to ensuring accuracy and customer satisfaction by the ways of installer certifications and training.

GAF:ELK LogoAs a GAF® Master Elite Roofing installer, our roofers and sales people are required to take a yearly written exam on the best installation practices and the system of components used.  Our installers go one step further by being tested on physical installation standards based on GAF’s requirements.  Through the years, we have continually abided by this and have proved ourselves year after year by receiving GAF’s Training Excellence Award, Installation Excellence Award, Consumer Protection Award, and once again, the GAF President’s Award!

13ANG0007_SuperServiceLogo_Final_LessGradient-2200pxOur siding crew takes advantage of the numerous certifications available through companies like James Hardie (fiber cement products), Mastic (vinyl siding, aluminum trim, and gutters) and the Vinyl Siding Institute (VSI).  These courses help our installers learn the best methods and practices of not only installing the numerous products, but also troubleshooting situations that can help ensure future problems are avoided.  Callen was recently again recognized by Angie’s List with the Super Service Award for siding.

Our carpenters that install windows and doors also have many certifications.  As one of the leading Infinity from Marvin Fiberglass Window companies in the nation, our installers have received the factory installation standards training.  This is performed at Marvin’s Warroad, MN facility, in conjunction with the Installation Masters certification through the American Architectural Manufactures Associations (AAMA).  Again, Angie’s List recognized Callen for window installations with the Super Service Award.

certifiedSpeaking of carpenters, over the past few years, four of our lead carpenters earned the National Association of the Remodeling Industry’s (NARI) Certified Lead Carpenter (CLC) status.  This designation promotes the highest standards of carpentry remodeling through credentialing of remodeling professionals.  It assesses and improves the level of knowledge demonstrated by the carpenter and ensures professional growth and development.

Finally, the EPA’s Lead Renovation, Repair and Painting (RRP) Rule requires firms performing renovation, repair, and painting projects that disturb lead-based paint in homes, child care facilities and pre-schools built before 1978 have their firm certified by the Environmental Protection Agency (EPA) or an EPA authorized state, use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.  All of our lead carpenters have been trained under these rules and continue to receive updates on the methods used to perform all projects in a lead-safe manner.

This time spent learning ensures that not only do our clients receive the best possible installation, but also the best possible experience.  Becoming an expert is not only in our best interest as a company, it’s also undeniably the best way to keep up!  Our repeat business and referral rate proves this.